SIC Policies
Scentual Indulgence Craftworks Terms and Conditions
There is a minimum order amount of $5.00 (excluding shipping).
Customer Accounts
You don't have to create an account to use our site, however we welcome you to register as it gives you the ability to access your order history, order tracking and earn rewards.
Payment Types
All orders must be prepaid by credit card or PayPal.
Pricing
Scentual Indulgence Craftworks prices may change at any time without notice.
Order Turnaround
Current processing time is an estimated 1-3 business days.
SIC is founded in Northern California. Our business operates Monday-Friday, excluding posted holidays. Our typical order processing is 1-3 business days.
Note: Choosing an expedited shipping method does not expedite processing time. Shipments are processed in order as received.
Cancellations/Changes/Abandoned Shipments
You may cancel or change your order within 12 hours of placing or until your order has been fulfilled, which ever occurs first, but the order will be subject to a 10% restocking fee, plus the cost of shipping.
Non-deliverable/Refused/Courier Returned Shipments
Should a package be returned to us due to being unclaimed, refused, or an incorrect address, the sale is considered final and no refunds can be made.
Scentual Indulgence Craftworks is not responsible for unclaimed, refused, or incorrectly addressed items that are lost in transit in the course of being returned to us.
APO or FPO Addresses: Shipments to APO or FPO addresses will be sent USPS Priority Mail or Express Mail only.
Declarations: Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value. We are required to include commercial invoices on all shipments and we do so without exception.
Freight Forwarding:
If using a freight forwarder, Scentual Indulgence Craftwork’s liability ends when the order is delivered to the shipping address on your order. We are not responsible for damages/lost shipments shipped from the forwarder to you.
Shipping
Scentual Indulgence Craftworks will ship orders inside the continental U.S. using UPS and USPS Mail services.
Our policy regarding transport of products is that it is up to the customer to understand their current weather and how it may affect the integrity of a product. We have no way of screening this in advance of sending product out, but we wouldn’t encourage ordering any temperature sensitive products in extreme heat conditions. If they are needed, we recommend choosing an expedited shipping method so the product spends less time in transit, but even still they may be exposed to high temperature in transit.
UPS Ground: Ground shipping takes 2 to 6 business days to deliver in the US, depending on your distance from our facility in the Northern California. This excludes the day of shipment, weekends and holidays.
Priority Mail: This service generally takes 2 to 3 days, excluding the day of shipment, Sundays and holidays. Please note that the US Post Office may indicate that a service is a 1-Day, 2-Day, or 3-Day Priority Mail shipment in the cart, but this is NOT a guaranteed service, just a typical delivery time. Only Priority Mail Express offers a guaranteed 2-Day service from the Northern California.
Late delivery UPS Expedited services
Should a UPS shipment arrive outside of the guaranteed delivery window, we will request a shipping refund from UPS. This can only be done after the order is delivered.
COD or UPS Collect and Private Accounts: We don't ship COD, nor do we ship UPS collect or charge private UPS accounts. Our shopping cart has been set up to accurately determine your shipping charges using our discounted real-time shipping rates provided by USPS and UPS.
Incorrect Address on Order: If you supply us with an incorrect address, we will need to charge you any additional shipping charges that occur for correcting the address, intercepting the package, or reshipping your package. The Post Office requires that postage be paid again to reship a package and UPS charges $17.60 for delivery intercepts/address corrections.
Package Tracking Marked Delivered, But Not Received
USPS: USPS packages are often marked as delivered prior to the customer receiving. Due to this nature, we advise confirming the provided delivery tracking information with your local post office. In most cases, packages end up being delivered shortly after the delivery date. If you have not received the package as marked delivered within 7 business days of noted delivery day and have contacted your local post office, please contact us, so we may provide assistance. After that time, the customer accepts responsibility and will not hold Scentual Indulgence Craftworks liable.
UPS: If your UPS package tracking is marked delivered and has not been received or is marked as lost in transit, please contact us within 7 business days of noted delivery so we may begin a trace. After that time, the customer accepts responsibility and will not hold Scentual Indulgence Craftworks liable. Note: A UPS trace can take anywhere from 1-8 business days to complete.
Replacements and Refunds
We ask that you inspect items in your order upon receipt and notify Scentual Indulgence Craftworks of any unsatisfactory product within 3 days of receipt. Defective or damaged merchandise will be replaced or refunded at the discretion of Scentual Indulgence Craftworks.
To request a refund or replacement email us at contact@scentualindulgencecraftworks.com within 3 days of delivery. We will not be responsible for items returned.
Incorrect, Defective or Missing Products: In the event we make an error, we will gladly authorize a credit or refund for the defective merchandise. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage, provided you contact us within 7 days of delivery. Please retain boxes and packing material until after you have spoken with Scentual Indulgence Craftworks staff.
Limitation of Warranties; Defects
If you believe any goods are defective or nonconforming, you must give Scentual Indulgence Craftworks prompt written notice of the alleged defect or nonconformity (not later than 7 days after delivery) and at Scentual Indulgence Craftwork's election to offer a credit or refund for the goods.
Disclaimer
We do our best to offer you only the highest quality products available. We cannot guarantee that any product will be consistent in appearance, color or odor from one batch to another, as this may be within the manufacturer's specifications for a particular product.
By purchasing and using products sold by Scentual Indulgence Craftworks, you agree that you are knowledgeable about the safe, appropriate use and storage of these products. You agree that you will not hold Scentual Indulgence Craftworks liable for any problems that arise from your storage and use of the ingredients or products. You will assume all liability and are required to use products responsibly.
We reserve the right to refuse service to anyone.
Privacy
Scentual Indulgence Craftworks will not share any customer's personal information in any way with any third party. Scentual Indulgence Craftworks does not store any payment information on our site or within customer accounts.